Jonathon Rodriguez was the service advisor and did an excellent job of explaining everything to me and got me in and the job done in a timely manner. I was very impressed with his professionalism.
Marvi Turcios Very pleasant and followed up on all my questions. Great customer service. Also finance person Tom was very helpful informative and a pleasure to deal with.
BM was very helpful, knowledgeable, professional and efficient. He definitely wants what is best for his clients! We look forward to working with him in the future! We love our Grand Cherokee! Thank you BM!!
This was my first leasing experience and it was a great one. Brittany was excellent. She was extremely professional and fair. I would definitely recommend
On Saturday 2/13/2021 unable to start the car,triple A started it,the battery was 4 years old and decided to replace it.Jerome called Empire Chrysler service department, Brian Bishop answered the phone and said to bring the car in for a battery replacement. BRIAN with his service team was able to get the job done right away! BRIAN has been my C300 service advisor for many years!
Would recommend going to see him if in search of a car. He is friendly, professional, and very patient. We appreciate your help BM Islam.
Everything is excellent, I take my 300 for trouble in the radio (GPS ) the dealer order new radio and replace now is OK, Brian is very gentleman, explain me this job take about hour, in 1/2 is ready, I'm very happy.
Came in with an exact vehicle and price point in mind, and left getting exactly what I wanted. The whole process was painless, Mihai was very knowledgeable and professional.
Everyone was helpful and professional . The waiting area was good . Wish you had coffee but I understand precaution . There must be a way to do it
Joe Dequire in service was excellent taking care of my Wrangler when I couldn't shift out of park. After the car was towed in Joe called and kept me informed the work to be done get me up and running
Great experience! Mihai Colten got the deal done in record time. Love my new grand Cherokee! Will definitely recommend dealership to my family and friends
Had nail in front left tire. Came to service and was told no problems it was fixed in under 1 hour just waited until service personnel was available.
I went to price a Jeep Wrangler for my husband's 50th and drove off in a 2021 Sport! Our sales associate was so friendly and knowledgeable. Thanks BM Islam!
Every thing was great. Brian was excellent in explaining what had to be done in regards to the recall. In regards to oil consumption and how it would be checked in the future.
fast, efficient and courteous service. I was a walk in, in the afternoon and received prompt and complete service. Jonathon was very thorough and hlepful.
The employees that assisted me were kind, asked what I needed and explained what to expect. Tom Lenci kept me updated on the progress of my vehicle
Great service, very quick , Gloria Jones was very helpful and moved the service through, its hard enough with this pandemic going on. Service dept was very friendly
Great quick service . The waiting area was clean and had a tv to pass the time . Very clean bathrooms . The people at the front service counter were very helpful
I just leased a Dodge Durango from Mihai Colton at Empire CDJR. He was great to work with. I needed specific options in the truck and he was patient and helpful in locating a vehicle with the specs I wanted. I would definitely be a return customer. -Jackie P
Empire Jeep has been a pleasure to deal with. Great customer service from Marquise Callaway during my visit. He helped me get the kind of deal I was looking for and really nice offering things like refreshments and a car wash during periods of waiting. They follow up and make sure to offer their help beyond the sale if you have any questions or concerns afterward.
Amy did a great job trying to find a solution for me. She kept checking up on me to ensure I am ok and provide the status of my car. Also, Amy is very kind hearted.
Great service department, outstanding leadership (Tom Lenci) and friendly and professional staff (Brian Bishop)always satisfied when I leave dealership.I bring both of my vehicles there for service
Inspection, Oil change, tire rotation. Easy and quick. I showed up at 7:30 and was out by 8:30. John Rodriguez was professional and informative.
This is our 3rd auto purchased from Empire/Atlantic CJDR. Our old salesman who always did right by us left. Not a fan of dealing with sales but it was not a problem this time as we dealt with Shameiqua Pittman. She was a true professional that was a pleasure to work with, she gave us a good price on our 2021 Compass and made the whole experience very easy.
I have been coming here to service my vehicle since I purchased it. I will never take it anywhere else. I appreciate their trustworthy, quick, friendly and efficient service.
Johnathan was very attentive and made the process quick and easy. I needed to make it to work on time and he made sure I did.
My leased Ram 1500 Ecodiesel required major engine repair, from start to finish Michele was excellent. Typically dealing with another Dodge dealership I was accustomed to grouchy service personnel who were less than happy to answer questions or really just answer the phone. Warranty had me tow the vehicle to Empire Dealership, my first experience working with them was great. Michele was extremely helpful the first night my truck got towed in and her and Tom helped me secure a long term loaner Vehicle while my truck was being serviced. A really great feature they use is a text messaging system, ...
I only needed a inspection,which the price was $10, I paid with my credit card the service rep said I would be charged a 35 cent fee. I think this is petty. This was the only regret I have had at this dealership.
I called for an appointment in the morning and they got me in right away. Mike D and Brian did a great job. Thank you!!
Joe (I forgot his last name) was fantastic service rep.kept me well informed of what was going on with my vehicle. Very personable. This is the second time I've been there and both times was a pleasure
The service department scheduled a Quick appointment when I needed it., and the mechanics performed an excellent repair, The service Staff was courteous as knowledgeable.
Showed up for an oil change late. I came from Oyster Bay which is not a short ride especially in rush hour. Jeep stopped servicing oil changes earlier in the day (which is there policy). They graciously accommodated me anyway (not sure if it was the hospital uniform or the tiredness on my face) Needless to say I was beyond grateful. Thank you Everyone at Empire Jeep Service Center-you're good deed made my day!
Vinson and the young gentleman he was training made the process so easy. They explained to me my best options and how to work the jeep since it's a 2021 80th anniversary jeep Cherokee limited. His partner showed me how to work everyday as well. Thanks guys
had a very enjoyable experience on my visit. I needed a oil change, Brian Bishop was right there when I arrived, explained everything to me and kept me updated on the progress of the service.
Brian was in great communication with me regarding my car service. He kept me well informed and was always polite. He continued to work with me from beginning to end. I recommend him to all cars needing services.
I have several dealerships in the past but Empire is the best by far. The service manager Tom Lenci is great , always making sure your happy with service and advisor Brian Bishop is professional and friendly always.
Thank you to Johnathon R and Joe in service for taking care of seat problem and also Tom the service manager. Always bring my durango in for service and have an excellent experience!! Thank you for always being professional sincerely SCOTT ZEMAN!!
Mihai was great, extremely help patient. They took their time to help us with our rather long process. Would definitely go there for our other purchases.
I had the pleasure of being helped by Aisha Green at Empire of West Islip. She made my buying experience easy and stress-free. I highly recommend Empire as your dealership as well as Aisha for your salesperson!
I had a recall on my car. Michele went through everything on my vehicle when I dropped it off. Repair was done quickly and there was no oversell.
I would like to thank Shameiqua Pittman for her excellent support on helping me find my best Christmas gift ever. My 2021 Jeep Compass. She's very friendly and didn't rush me into making a decision. I would recommend her to anyone.
Aisha was great, very nice went over everything never pushed for nothing found the car that fit perfect for me would highly recommend to family and friends
Marquise Callaway was a total gentleman. He took his time with insuring my needs were satisfied 100%. The general manger Kyle also took his time and each of them exemplified true professionalism.
My sales lady Aisha Green she is the best I have ever seen...her costumer service skills is far above expectation...Aisha Green keep up the good work you're excellent at what you do I would never think twice to send anyone to you..you are an active listener very patient and a costumer Pleaser...Thank you 😊 From Marcia Hyde.Empire Jeep you got class. I enjoyed my service..I 'like be back This customer is going to bring many more Sale to Aisha Green and Empire Jeep. Thank you, for you're time and service.
Shamequia Pittman was probably the best sales person I may have ever had for a purchase/lease of a vehicle. She made this experience a most pleasurable and enjoyable one. She answered every question or concern of mine. She made me feel that what I had to say was more important to her than to just complete a sales transaction. She was extremely courteous, professional and polite. She was also very knowledgeable and patient during the entire process. Thank you so much. My wife and I are very happy with our new vehicle and will express our feelings to our ...
I purchased a Jeep Cherokee. The salesperson was Shamiqua Pittman. She was professional and courteous and made the sales experience as smooth as possible. She never rushed me and was very calm and assuring. When I finished the deal she made sure to take the time to walk me through everything to make sure I knew all of the details about the car I had purchased. Only negative was with finance....when I was signing they raised the monthly payment and said that it had to do with my credit which was not appropriate. My credit score was 744. It was ...
Debbie was very helpful assisting me with my oil change appt .I would recommend Empire to my friends and family .Tried to get me out of there at a decent time
This was my 2nd purchase from mike see you in 3 years very pleasant experience would recommend this dealership to friends and family thanks again
Gloria and the team were were amazing, professional and courteous. Made you feel at home, kept you informed with excellent follow up. I would recommend family and friends
Joe from the parts department was excellent. He always takes great care of me and makes sure everything is to my satisfaction. He’s very friendly and is great at what he does. He is a pleasure to interact with.
Excellent service, they make you feel at home. Professional and courteous. Would recommend them to my family and friends. Gloria was amazing, on top of everything and kept me informed. Wow.
This dealership’s service dept is a place that you really don’t mind going to, it is very clean and comfortable and the people working there are extremely helpful and friendly and efficient.
This dealership is very professional and customer friendly. From the moment I got there not knowing what was wrong with my 2019 Jeep, Michele Gerdon took control, put my mind at ease and got my Jeep repaired while I waited. She is a gem.
The sales people are very friendly and attentive with customers also the people that work with the service Dept Also I like the cleanliness of the store. Would recommend you dealer to friends
I came in very last minute for an inspection, and turns out I needed work done before my car could pass. Michelle was very accommodating and got me in and out right away. Excellent, and profession service!
Very attentive to customers! From sales, Vinson, helped me find the car for me and walked me through all of the process with patience and care. To Joe Deguire in service when this first signs of trouble, he was on the case. He made sure that a loaner was available and had it ready when I dropped of my car. No wait and minimal exchange of hands. In this crazy world at the moment, this place followed all CDC recommendations and in always felt safe and my car was taken care of like it was his own. Joe even test ...
Comfortable waiting area. On time service. One thing, they could not find my paperwork on service performed. Left without any invoice .when found please send me a copy by mail or e- mail. Thank you.
Our visit to the dealership was great our salesperson Marquis Callawayand and finance person Diego Ortiz were great and treated us professionally answering all our questions and concerns.
My experience at this dealership was a delight. The salesman Vinson Noel was very helpful and had answers to all my questions. Will definitely come back for future Purchases.
Vinson and Ethan were so helpful and gave me exactly what I wanted. They were sweet and pleasant. I recommend them if you need a new vehicle!
Friendly staff & took care of my vehicle quickly & got the problem solved without out delay and made sure it’s was gone correctly the way it should be
The service department staff was super friendly,and very helpful beyond expectations especially Grace Jones. The waiting area was nice and it was clean and light and bright.
Great team work, everyone is very helpful , appreciate all your hard work, From Sales to great Service, place is always clean and spotless, I wanted to give everyone there 5⭐ website doesn't loud that , Thank you!
Jon gave me outstanding service. Very attentive, kept me updated with my service. Everything about the Service Dept. was Excellent. Would recommend this place to all my friends and family.
Vinson was knew about the vehicle I was interested in and was very helpful. The process took a longer than I had hoped. the Music was very loud and the dealership was very warm.
Michelle in Service is Excellent!!! Got me and appointment when I thought I would have to wait weeks. Got me in and out fast. Has been the best to work with.
I went to empire and dealt with Vinson Noel. Vinson made the buying process very simple and helped in anyway he could so we can reach a deal. I love my new ram truck and would love to buy a vehicle there in the future
I bought my vehicle in for a noise they diagnosed it the same day and returned it within two days in the same condition I bought it in Thanks Empire Chrysler
I was very satisfied with the service. I received EXCELLENT Customer Service from the time that I drove into the service area through The time that I drove off the lot.
pleasant experience dealing with Vinson Noel / John Murphy / Anthony in financing from start to finish transaction went smoothly look forward to a good relationship with my new family!
Diego was very helpful in initiating the deal, whether in person or over the phone. (We live out of state) Briant in finance was great in expediting the process. And Shameiqua was fantastic in straightening out a few glitches and getting us on our way.
This dealership has always taken excellent care of my jeep. Reminds me when service is required and finds things that need to be done keeping me safe!
I had my car serviced and state inspection performed a couple of days ago at the Empire CDJR dealership of west islip. Jonathon was amazing! SO kind from the moment I pulled in. Provided updates on the progress of my car while I waited and had me on my way much faster than expected. Ask for him by name!
You need a much better waiting room separate from the showroom with more amenities like the Honda service dept. However the service was excellent, easy to schedule a date/time for our convenience and friendly, efficient employees..
Jonathon Rodriguez with Express Service was very professional. He addressed my needs and answered all my questions without hesitation. He promptly advised me once the vehicle was ready.
Great service from our salesman David Feuer. Very helpful in getting my son the truck he wanted for the price I wanted. We were there all day with him and he never lost his patience with us and he even bought us dinner.
I was very satisfied with the service provided by Diego Ortis. I recommend him as an excellent seller. I want to thank you for your help and guidance
Great service from both the service department as well as Brian Bishop, who I dealt with directly. He was very helpful and very responsive to my questions and requests.
Michele was very professional and kind and took care of my car like it was her own car getting the service done. I would highly recommend your service department and will definitely be back in the future.
Marquise Callaway was there for use throughout our pick of the right Jeep He kept us informed on others in stock. And was there for us
Alejandro Ruiz was amazing, made everything as quick and efficient as possible! I love my car and my experience was great. I would recommend this to anyone !
Brittany Walker is a pure definition of professionalism. She was super patient and extremely helpful! She made this experience an awesome 1 for me, might I add that she is Beautiful, so sitting across from her made it pretty easy! Shes definitely got my business and I’ll be sure to send her everyone I know.
I had a check engine light go on and called to get it check out . Gloria in service was great to work with. Got in the next day and it was a thermostat. Gloria suggested to replace the hoses and to flush the system with 92K miles on the wrangler. She kept her promise to have it done by 5pm. She called to keep me informed and had great concern for my problem THANKS Gloria
I worked mainly with Vinson Noel and Ali; they had taken my concerns and requests into consideration when working to provide me with an offer. They made sure that they sent me all offers and next steps in writing, so that the process can begin and I can avoid unnecessary travel as the dealership was over an hour away from me. Thank you all for your help and for putting me into a new Jeep that I can't get enough of! All the best to all of you.
Excellent people to deal with. Care and concern on getting the repairs right were spot on. Attention to detail needs to be worked on to complete repairs
Nice clean dealership friendly and knowledgable staff.quick check in and write up.Part was in stock so no having to wait for repair, work was done in a timely manner and I happy with the results!
I got out of my lease 3 months early and into a new Jeep Wrangler in a higher trim level for less per month. I wanted to be at a certain spot and mike Colton did everything he could to get me there. The process was simple and easy. I work long hours so I’m unable to come in and talk on the phone all day and mike worked with me via text and we made the deal and I came in and put my deposit down and took the car home the next day. Not all dealers will work ...
always had great service at this dealership.they take the time to understand the issue and try to resolve it the first time.i would recommend.
At Empire Jeep in West Islip, I had the pleasure of working with Diego Ortiz. He was very easy to work with and made my purchase stress free. This is the second time within the year my family has dealt with cars from Empire. I look forward to working with Mr. Ortiz again in the future.
Salesman Ryan Kopping was very accommodating as I troubled him to look a quite a few used Grand Cherokees...good rapport...5 stars for him! A little hiccough in the financing dept caused the loss of a star in the rating...BUT...when the issue was addressed it was resolved 110% to my satisfaction.
First of all thank Porscha Stennett I had an great experience there and can’t ask better service than what I receive she didn’t try so sell me on anything she listened and with in 2hr and change I got what I wanted and paid exactly wanted so am very happy with that
Empire Jeep was great. My sales person Mike was kind, responsive, knowledgeable and really worked with us to get us into our car. I recommend him.
Excellent department and employees I have nothing else to say but thank you again I repeat the same sentence for your service department a great group
What an awesome experience!!! Dave was the absolute BEST!! He went above and beyond for me and my husband!!! Went in.. "just to look" and came out with 2 brand new beautiful cars!!!!! Dave really took the time to answer all our questions... go over the whole process..... even drove to the other lot down the road so we could test drive the exact cars we wanted!!! If you are looking for top notch service go see Dave!!! You will be in excellent hands!! Thanks again!!!
I’ve had horrible experience in the past at the Jeep service location in Huntington and honestly this new location doesn’t even compare the slightest to it. I love coming the West Islip location. Everyone is so kind, everyone offers a hand. I’ve never not had a good experience here. I always recommend this location to family and friends who use the same makes of cars as me.
This was the absolute best experience I’ve had with buying a new vehicle. Vinson was in touch with me during the week and answered my questions promptly. I absolutely love my new Jeep Grand Cherokee Summit. It over exceeds my expectations. Thank you Empire Jeep!
Amazing team! Couldn't be happier they really put the customer first! So pleased I will definitely recommend to everyone! So understanding to the needs of the customer and the car.
Stopped in just to look....Chris Blanc was really helpful as he had to drive me to their overflow lot to look at car in the color i liked. Chris also helped when I got a bit frustrated due to something i wasn't understanding - anyway, he had the patience to get me through it, and also came back at me with a price that i was really happy with and I just had to buy the car right there. Really happy with the way things worked out and how Chris handled my douchy flare up and ...
Ask for Jason Arbeeny. As soon as we got out of our car he was right there to assist us. We were not sure about buying when we got there, we were just looking, but he was able to meet our numbers and did not stop fighting for us to make sure we were comfortable with the numbers. He got us the best possible deal and never left our side throughout the entire process. He did not disappear and help someone else while we were waiting, he stayed with us until the sale was complete. What a great experience. Made ...
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